ctk11's Privacy Policy
Your personal information is completely safe with us — here is a detailed explanation of how ctk11 collects, uses, and protects your data.
Introduction & Scope
ctk11 is a trusted online gaming and sports betting platform. We believe that protecting your personal information is a fundamental right, and ensuring that right is our responsibility. This privacy policy ("Policy") describes how ctk11 ("we", "us", "platform") collects, uses, stores, and protects your personal information.
This policy applies to ctk11's website, mobile platform, and all related services. By using our services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please contact our support team before using our services.
Information We Collect
ctk11 collects two types of information — what users provide directly, and what is collected automatically while using the service.
2.1 Information You Provide Directly
When you register an account on our platform or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details for identity verification
- Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, or Upay account numbers)
- Any information you provide yourself, such as messages written in support requests
2.2 Information Collected Automatically
When you visit or use our site, certain information is automatically recorded through technical means:
- IP address and device type
- Browser name and version
- Pages visited, time of access, and location
- Cookie and session tracking data
- Time spent on the site and which games or sections were used
Purpose of Data Use
ctk11 uses the information collected for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To provide gaming, betting, deposit, and withdrawal services without interruption.
- Identity Verification: To confirm age and identity in order to prevent fraud and illegal activity.
- Financial Transactions: To process deposits and withdrawals accurately.
- Customer Support: To resolve your requests, complaints, or questions.
- Security & Safety: To ensure the protection of accounts and the platform.
- Service Improvement: To analyze user experience and improve the platform.
- Legal Compliance: To comply with applicable laws and regulations.
We will not use your information for any purpose outside this list, and we will not send you marketing messages without your consent.
Sharing Information with Third Parties
ctk11 does not sell or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the necessary information to complete financial transactions through bKash, Nagad, Rocket, or Upay.
- Technology Partners: Only the necessary data with those who operate ctk11's site and provide technical support.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a law enforcement agency.
- Fraud Prevention: To assist in investigations related to anti-money laundering or cybersecurity.
Data Security Methods
ctk11 uses internationally standard security technologies and practices to keep your information safe. Our security measures include:
- SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
- Secure Data Storage: Collected information is stored in encrypted form on secured servers.
- Access Control: Only authorized personnel can view user information, within necessary limits.
- Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
- Two-Factor Authentication: An additional verification option is available to protect your account.
Although we take the highest security measures, no digital system is 100% impenetrable. You must also stay vigilant — keep your password private, do not click on unfamiliar links, and immediately report any suspicious activity to us.
Cookies & Tracking Technologies
ctk11 uses cookies to improve your browsing experience and ensure the functionality of the site. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the site — maintaining login sessions, security verification.
- Functional Cookies: To remember your preferences and settings — language, display preferences.
- Analytics Cookies: To understand site visit patterns, which helps improve the service.
6.2 Cookie Control
You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.
Data Retention Period
ctk11 retains your information only for as long as it is necessary or legally required:
- Active Accounts: All information is retained for as long as the account remains active.
- Financial Records: Transaction information is kept for a specified period as required by legal obligations.
- Closed Accounts: Even after an account is closed, some information may be retained for a specified period for legal and security reasons.
- Deletion Requests: Information beyond legal obligations will be deleted within a reasonable time upon your request.
User Rights
As a user of ctk11, you have the following rights over your own information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that your information be deleted.
- Right to Restrict Processing: In some cases, you may ask that the use of your information be limited.
- Right to Object: You may object to the processing of your information for specific reasons.
- Right to Data Portability: You may request to receive your information in a structured format.
To exercise these rights, contact our support team. We will respond to your request within a reasonable time.
Protection of Children & Minors
ctk11's services are strictly for adults — only individuals aged 21 (twenty-one) years or older may use our platform.
We do not knowingly collect any information from minors. Age is verified at the time of account registration, and if evidence of being a minor is found, the account is immediately closed.
If you believe a minor is using our platform, please notify our support team immediately.
Third-Party Websites & Links
ctk11's platform may sometimes contain links to third-party websites. ctk11 is not responsible for the privacy practices of these external sites. You are advised to read the privacy policy of any third-party site before visiting it.
Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies that apply when using their services.
Policy Changes & Updates
ctk11 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page.
- By sending a notification to your registered email address.
- By showing a notification of significant changes when you log in to the platform.
Continuing to use our services after a change will be taken to mean you have agreed to the new policy. It is therefore recommended that you check this page regularly.
Responsible Gaming & Data
ctk11 places the highest importance on responsible gaming. We use information about your gaming behavior to help keep you within safe and healthy gaming limits.
If you feel that gaming is having a negative effect on your daily life, please visit our Responsible Gaming page or contact our support team.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. ctk11's support team is available seven days a week, twenty-four hours a day:
- Live Chat: Available directly on the site — 24/7
- Email: [email protected]
- Language Support: In both Bengali and English
Your privacy is very important to us. ctk11 is always committed to protecting your information and works with you transparently.